[Resolved] Hdfc Bank — fastag

 
1 Review
Pune City, Maharashtra, India
 Aniket_Jain on Dec 10, 2019
I am not able to login to my fastag account to recharge it and when i tried to reset password it shows message that no record found for my wallet id/user id of fastag. It shows same message while logging as well. Contacted customer care and they say that they can find my account in good state.

I tried to contact customer care multiple timesto reset the password but they suggest only to wait for few days and try again. I am trying to get hold of this from couple of months and due to this behavior i am fed up and thinking to buy other providers fastag.

fastag
Complaint marked as Resolved Jan 12, 2020

Complaint Status


[Dec 10, 2019] HDFC Bank customer support has been notified about the posted complaint.
Verified Support
HDFC Bank Customer Care's response, Dec 10, 2019
Dear Customer,

Please send an email at fastag.[protected]@insolutionsglobal.com with your concern for better assistance.

-Bejoy
HDFC Bank Customer Assistance
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    Customer satisfaction rating
    54%
    Complaints
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    Resolved
    10203
    phone
    +91 22 6160 6161
    +91 22 2498 8484
    location
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    Hdfc Bank - fastag