[Resolved] Hdfc Bank — fastag

 
3 Reviews
Pune, Maharashtra, India
 suvadipraj on Dec 10, 2019
I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.
Complaint marked as Resolved Jan 11, 2020

Complaint Status


[Dec 10, 2019] HDFC Bank customer support has been notified about the posted complaint.
Verified Support
HDFC Bank Customer Care's response, Dec 10, 2019
Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance
Verified Support
HDFC Bank Customer Care's response, Dec 11, 2019
Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj
HDFC Bank Customer Assistance
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

Applied for Fast Tag on 9.11.2019 vide application ref no HFR345769, but till date not received Fast tag sticker. Facing dificulty is passing through Tolls. No response to any toll free number. No feed back.
Waiting to get my account activated, no access to customer though as per HDFC customer I'd is mentioned in pass book and cheque u don't see anything as such...nor do have option to contact HDFC as every option is automated not finding any customer care agent to talk to..Please help..this was never the issue with icici Bank. Can somebody help me

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    Customer satisfaction rating
    55%
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    Hdfc Bank - fastag