[Resolved]  HDFC Bank — Fastag

I have taken FASTAG from HDFC and then I sold my car. So I closed the car but wallet was still active which had Rs.173. Initially they told FASTAG closed and you will get the Security deposit Rs 200 after few days. It never came. After three month when I have taken new car and I called HDFC FATTAG Customer care and as per them the Wallet still active. I request them to close it and give me back Rs 200 +Rs 173. They insist me not close but apply new card with will add Rs 173 with new card. I did same and during transaction it failed to attaché the wallet. Again HDFC bank deduct Rs 209. Total 200+173+209. They told no issue give us request for closing old wallet. I did same again. They suggest after 2-3 days all money will return back.

Al over 6 days over no refund. If I call Customer care then they saying they can't fetch details for me and asked me call 30 mints. I called then 5 time and every time telling same. This is nothing but fraud. Sometime asking give OTP then I send you. Sometime hanging the phone, sometime cutting the phone. I sent five email to bellow email ids but no one responsed back

Customer Escalations,
kunal.[protected]@1pay.in,
darshan.[protected]@1pay.in

There are no ways open to me for further escalation.

Please help here. Rs 583 is not big deal but how we trust this bank latter.

Thanks and Regards,
Amiya Basak
[protected]