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[Resolved]  HDFC Bank Fastag — cancellation - refund not received - docket no 10371 dated 07 mar 18

Application reference no. Is hfr037630

Paid rs 200 and loaded rs 2000.

Cancelled vide docket no 10371 on 07 march, customer care confirmed refund of full amount rs 2200, however no refund received till date.

However receiving msg from hdfc after 10 days of cancellation that my fastag is active and i can start using. Horrible service, one toll number [protected] never available, busy or cannot dial.. Hdfc provides the worst to worst service on fastag and recommend no one should buy this product from hdfc.

Today on 27 march received call from noida from mr salman[protected] saying that hdfc fastag is active, i informed i cancelled before 20 days, he is not aware and no idea of the docket no issued by customer care.

Request indian consumer complaints forum to take appropriate action and get my refund amount rs 2200/.

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May 28, 2018
Complaint marked as Resolved 
Hi received DD for the amount mentioned. Appreciate authorities and HDFC authorities for prompt action.
Complaint comments  1 CommentShareTweet


Dear Customer,

We have checked at our end and note that your Tag is very much active. To initiate your closure request by using OTP method, our Team had called your but due to some technical issue this request could not got saved. Our Team have been trying to reach you once again to initiate the request but the calls are not being responded to. Kindly email at hdfc.[protected] or reach the Fastag Team on[protected] for any assistance / clarification with regard to your Fastag application.

HDFC Bank Customer Assistance

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