[Resolved] HDFC Bank — fastag charges

Ramandeep83

from Delhi, Delhi

Address:

F802, Ajmera stone park, 1st cross road, near A2B, electronic city phase 1, Near A2B, 560100

Hi

My fastag id is[protected]. I got the below message today

"Dear Customer, Your FasTag A/c has been debited for Rs. 50 for transaction by Vehicle MA3CZF63SKD534229 at Toll ELECTRONIC CITY Phase 1 on[protected]T07:34:26. Balance amount in the A/c is Rs. 150 - HDFC Bank Ltd."

However I had paid for to and fro of toll and the receipt of the toll is given below:

Kindly confirm why was I charged? Additionally the single pass is of 45 rs whereas I was charged 50rs for no reason

Regards

Ramandeep Singh

+1 photos

Was this information helpful?

No (0)

Yes (0)

Aug 27, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Request you to write to [protected]@hdfcbank.com mentioning your contact details, to enable us to check.

-Nadia
HDFC Bank Customer Assistance

Verified Support

Jul 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We request you to write to [protected]@hdfcbank.com mentioning fastag reference number, transaction details, and your contact details, to enable us to assist.

-Nadia
HDFC Bank Customer Assistance