HDFC Bank — fastag detail not received from hdfc bank

Misra Siddharth

from Mumbai, Maharashtra

Address:

Udham Singh Nagar, Uttarakhand, 263153

I have applied online for fastag on website of hdfc website (https://v1.hdfcbank.com/htdocs/common/fastag/index.html) and paid rs. 500/- online on dt-30.11.19, my fastag application reference number is hfr791167.
But i have not received any confirmation mail on my registered email id for deduction and payment acceptance for fastag from hdfc. I am regularly trying customer care no. [protected] but number is busy regularly busy from 30.11.19 to 03.12.19.
So i want to know my payment status which was already deducted from my saving bank account. And also want the status of my application of fastag.

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 7-10 working days For any further assistance you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected] Note:- Dispatch details of the TAG will be shared with you through SMS.

-Nadia

HDFC Bank Customer Assistance

Dec 11, 2019

Updated by Misra Siddharth Please give the complete email id & contact no. for knowing fastag dispatch status, i have not received any update about my fastag.