[Resolved]  HDFC Bank Bank Fastag — dispute in deducting while crossing tolls

Address:Chennai, Tamil Nadu, 600048

I am using HDFC fastag since Sept 2018(previously i used ICICI in my old car). My dealer said they provide only HDFC. I tried reaching them but the call center wont work most of the time and even if they picks the call they ask to email. I have crossed 2 toll plazas on 13th Nov same day and returned on same day. However they deducted 2 single travel fees instead of 2 way charges(2 way charges in less), this happened in both tolls. I have raised this concern and no response till date. ICICI was soo good compared to HDFC, they did refund while closing my old account.
Was this information helpful?
No (0)
Yes (0)
Aug 6, 2021
Complaint marked as Resolved 
Complaint comments 

Comments

Dear Customer,

Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance.

-Anay
HDFC Bank Customer Assistance

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32717
    Pending
    0
    Resolved
    18391
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information