HDFC Bank Bank Fastag — hdfc bank fastag / no response from bank / pathetic service | |||||
Dear team, I had applied for the fastag from hdfc online on dec 11th 2017. I got acknowledgment saying your fastag is activated and issues with customer id and wallet id. I received message for the same. But i have not received fastag itself. I tried to reach toll free number[protected] but no response its not working also. I tried to follow with my relationship manager but she is also not responding. Its going into virtual rm. My account has already been deducted with the fees and other charges. It is hard to believe that such a reputed bank having such a lousy service. Their numbers don't work. And they are also not worried about the updating the status of the application. Was this information helpful? | |||||
 10 Comments | |||||
Comments
Same here. I have no clue about my application status. Yet my money has been debited and no further communication from the team. Never expected this from such a reputed bank. And the most surprising part is, none of the RMs seem to know that any such product exists.
I have already dropped a mail to the above mentioned ID, let's see how long they take to revert.
-A Very Disappointed Customer
I have already dropped a mail to the above mentioned ID, let's see how long they take to revert.
-A Very Disappointed Customer
same for me it is really pathetic it is not detecting and moreover, no point in calling the call center. Now i am really frustrated that why did i select HDFC fast tag.
I have booked hdfc fastag on 10-Feb-2018.I haven't received fastag.Very bad response from such a reputed bank.I have logged complaint also, no response from them.
I have the same problem. Unable to recharge.
I have also tried calling toll free number million times but the number is not connecting at all. please help me.
I have also tried calling toll free number million times but the number is not connecting at all. please help me.
I also have the same problem, some how they double debit my money and no one responds to the query. I am very disappointed with HDFC. I would never suggest the fast tag to any one in this world. I do not know the escalation route or else I would have dragged them to consumer court. Super lousy service, with this kind of service they expect us to stick to their service.
I am so impressed with the HDFC Fastag.
I would strongly recommend this unique customer experience from HDFC bank whoever is in search of getting a Fasttag :)
I went through two iterations to get the Fastag and and the outstanding service from HDFC bank goes as below.
Iteration-1
[protected]---
1. I applied online in 2018.
2. I got an application acknowledge email saying I will get the fast tag in two weeks.
3. Nothing happened, I called back on customer support (many times).
4. I was asked to send email to a given email address with the application acknowledgement, that also done.
5. Many follow-up emails on above email was also done, but no response.
6. Nothing happened, I called back on customer support (many times).
7. Later I was asked to put IRS100/- to a HDFC bank account to re-issue the Fastag and share the screen-shot of the transaction by email, that also done.
8. Nothing happened, I called back on customer support (many times).
9. I was told, I need to send an email to cancel the application, submit a new online application and the reimbursement will be done for the payments I have made.
10. Nothing happened, I called back on customer support (many times).
11. Still the story goes on. Neither I have received the Fastag nor the reimbursement till date.
So many calls, so many emails, so much time and effort. Outstanding experience. I would strongly recommend this anyone is looking for a similar great customer experiences.
Iteration-2
[protected]---
1. As mentioned above, I send an email to cancel the first online application and then applied online for the new one.
2. I didn't receive any confirmation email of the second online application.
3. I called back on customer support (many times).
4. Now I am in a unique and interesting situation that since my earlier application is not cancelled, the second application can't be processed.
5. I called back on customer support (many times) and I was told I have to send an email to cancel my first application, get a confirmation and then the second application will be processed. Wait for few days.
6. Sent email. Nothing happened I called back on customer support (many times).
7. I was told that now the SECOND application has to be cancelled, send an email for that and the first one will be re-processed.
8. I sent an email just now and waiting for the next level of impeccable customer experience HDFC has to offer. :)
9. I will keep this thread updated with the next level of twist and turns of this unique customer experience.
If any one is interested in any of the evidences of above mentioned, I have it handy. I have lost time, effort and money. Planning to file a consumer court case and start the legal process.
I would strongly recommend this unique customer experience from HDFC bank whoever is in search of getting a Fasttag :)
I went through two iterations to get the Fastag and and the outstanding service from HDFC bank goes as below.
Iteration-1
[protected]---
1. I applied online in 2018.
2. I got an application acknowledge email saying I will get the fast tag in two weeks.
3. Nothing happened, I called back on customer support (many times).
4. I was asked to send email to a given email address with the application acknowledgement, that also done.
5. Many follow-up emails on above email was also done, but no response.
6. Nothing happened, I called back on customer support (many times).
7. Later I was asked to put IRS100/- to a HDFC bank account to re-issue the Fastag and share the screen-shot of the transaction by email, that also done.
8. Nothing happened, I called back on customer support (many times).
9. I was told, I need to send an email to cancel the application, submit a new online application and the reimbursement will be done for the payments I have made.
10. Nothing happened, I called back on customer support (many times).
11. Still the story goes on. Neither I have received the Fastag nor the reimbursement till date.
So many calls, so many emails, so much time and effort. Outstanding experience. I would strongly recommend this anyone is looking for a similar great customer experiences.
Iteration-2
[protected]---
1. As mentioned above, I send an email to cancel the first online application and then applied online for the new one.
2. I didn't receive any confirmation email of the second online application.
3. I called back on customer support (many times).
4. Now I am in a unique and interesting situation that since my earlier application is not cancelled, the second application can't be processed.
5. I called back on customer support (many times) and I was told I have to send an email to cancel my first application, get a confirmation and then the second application will be processed. Wait for few days.
6. Sent email. Nothing happened I called back on customer support (many times).
7. I was told that now the SECOND application has to be cancelled, send an email for that and the first one will be re-processed.
8. I sent an email just now and waiting for the next level of impeccable customer experience HDFC has to offer. :)
9. I will keep this thread updated with the next level of twist and turns of this unique customer experience.
If any one is interested in any of the evidences of above mentioned, I have it handy. I have lost time, effort and money. Planning to file a consumer court case and start the legal process.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
58%
Complaints
32720
Pending
0
Resolved
18400
View all 32720 HDFC Bank reviews & complaints
+91 22 6160 6161
+91 22 2498 8484
Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all HDFC Bank contact information
Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance.
-Manoj
HDFC Bank Customer Assistance