[Resolved] HDFC Bank — fastag not delivered more than 10 days

bhargavatl12

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500081

I applied for fastag on the 27 of november 2019, 1st of december account got created but the physical copy hasn't been delivered till now! Customer service is very tough to reach and they say they don't know when it will be delivered! They took 500rs now i am stuck! I and my family use hdfc accounts now we plan to close!

Customer id[protected]

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Jan 13, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

-Zubin
HDFC Bank Customer Assistance

Dec 12, 2019

Updated by bhargavatl12 I called the customer care again today after 1 hour of waiting I finally got to speak to them, they repeated the same thing again that it can any amount of time and all I got to do is wait! what the hell the deadline for fastag is 15th of December and i applied on the 27th of november..i am an existing hdfc bank preferred customer too! very disappointed on how pathetic the fastag is being handled! at this point I feel cheated and losing trust in hdfc all together if things don't get sorted out I am shifting mine and my family's bank all together!

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID: HBL=[protected] and will revert to you within 2 working days.

-Nadia
HDFC Bank Customer Assistance