[Resolved] HDFC Bank — fastag not received

[Resolved] HDFC Bank — fastag not received

R [email protected] from Coimbatore, Tamil Nadu

I have applied for tag on 2nd march 2018 and got application reference no. Hfr036656. Following which i got my wallet id and login. Couple of days later, i got an sms saying my tag has been activated. But till date, i have not received my rfid tag. Tried calling customer care, and they speak real #. They gave me a delhi landline number saying that it is courier department's responsibility. Tried calling that number multiple times but none picks at the other end. I have been with hdfc for more than 10 years. And despite multiple emails/sms from hdfc saying that all will be over in 7 days, this time i deeply regret for having chosen hdfc. My friends who ordered via icici got it in exact 7 days. Was this information helpful? No (0) Yes (0)
Apr 13, 2018 Complaint marked as Resolved Received fastag after doing a long long trial of calls at multiple offices. HDFC Bank customer support has been notified about the posted complaint. Verified Support Mar 22, 2018 HDFC Bank Customer Care's response Dear Customer, We have checked our records and confirm that Tag was dispatched by DTDC courier vide POD number Z40528166 and the same is delivered. We request you to confirm the receipt of Tag Please feel free to write to us at: [protected]@hdfcbank.com for any further assistance/clarification and we shall be glad to assist you. -Manoj HDFC Bank Customer Assistance Mar 23, 2018 Updated by [email protected] If this tracking ID was given to me before hand, I would have followed up. Fault on bank side for not communicating this crucial information. At the end, it was foul play by DTDC delivery. Consignment has reached my town on 9th March. But they never attempted delivery and FALSE marked it as delivered. After calling multiple offices/personnel, I got my consignment delivered on 22nd March. Please change the courier company for good.
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