[Resolved] HDFC Bank — fastag not received

sumit.sunder20jan

from Nanpara, Uttar Pradesh

Address:

LRP colony nawagarhi Bahraich, Bahraich, Uttar Pradesh, 271801

Hi,
My fastag application reference number hfr346010.
I have ordered 1 fastag on 9th nov 2019, it is already showing in my wallet id [protected].
But i have not received the physical tag yet. Please let me know the status of my tag.
My car number is wb02ap6666.

Your toll free is horrible, i have tried at least 100 times in a day it is always busy.

Regards,
Rudra prasad biswas
+91 [protected]

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Jan 15, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Your application has been received at our end and you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS. Kindly contact Fastag Helpline at[protected] in case of any clarification in the interim.

-Zubin
HDFC Bank Customer Assistance

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

We like to confirm your application is received & is under process tag will get despatched within 15 days from date of Wallet ID creation The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call customer care at[protected].

-Nadia
HDFC Bank Customer Assistance