[Resolved] HDFC Bank — fastag not received

[Resolved] HDFC Bank — fastag not received

C chaksuma from Bengaluru, Karnataka

I have not received my fasttag sticker yet. It will be very helpful if you please let me know when i will receive my fasttag sticker. Fastag application ref number: hfr595421 Fast tag customer id is[protected] Date of application[protected] The customer care number provided by hdfc is not reachable. Even not getting any response from the email id hdfc provided If hdfc can not provide the fasttag by 15th december then i have to pay fine. So will hdfc take responsibility to replay the fine? If they can not deliver fastag they why they are mentioning that it will be delivered in 7 days while taking application? Please look into this issue and provide my fastag. Was this information helpful? No (0) Yes (0)
Dec 11, 2019 Complaint marked as Resolved Issue has not been resolved then why this is marked as resolved? HDFC Bank customer support has been notified about the posted complaint. Dec 11, 2019 Updated by chaksuma Issue has not been resolved, so why this is marked as resolved? Verified Support Dec 11, 2019 HDFC Bank Customer Care's response Dear Customer, Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance. -Anay HDFC Bank Customer Assistance Dec 12, 2019 Updated by chaksuma Hi Anay, I have sent mail to fastag.[protected]@insolutionsglobal.com with all required details asked by you for my REF# HFR595421. Thanks Suman Chakraborty Verified Support Dec 12, 2019 HDFC Bank Customer Care's response Dear Customer, We regret any inconvenience you may have faced your application is received at our end and you will receive the Tag within 7-10 working days. For any further assistance, you may call on or call on[protected]. Note:- Dispatch details of the TAG will be shared with you through SMS. -Zubin HDFC Bank Customer Assistance Dec 12, 2019 Updated by chaksuma Hi Zubin, 1. It's already 14 working days still I have not received the tag 2. Even on 4th decmber I had received message that the tag will be dispatched in 4 working days. Now even after getting that message it's 7 working days still no tag has been dispatched. 3. the customer care number is never recahable. So apart from getting same reply (which you also provided) nothing has been done by HDFC from last 14 working days . So instead of giving same format reply, please provide me correct information when I will receive my TAG. Dec 13, 2019 Updated by chaksuma Can you please update when I will receive my fastag
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Comments

Alvin Fernandes

from Mumbai, Maharashtra

I applied for fasttag reference no hfr888612 on 4 th december have not received any revert or tag till date. Money was deducted from my account. Tried calling customer service your fasttag customer service number. It keeps playing music. Yesterday I had that music playing for more then 4 hours..yes u heard it right. I no longer require your service, kindly request you to refund my funds.