HDFC Bank — fastag not received, no communication clarifying current status and new way to contact them.

Address:560048

Hi,

I applied for fastag on hdfc bank's website through a link provided by their banking app on the 2nd of december. The amount was instantly debited from my account and the an email sent giving details of my customer id and wallet id and was informed to expect an email with a pdf file with more details giving an application number hfr858475 and the fastag in the 7 working days from. But after that nothing has happend. No response from. The call centre numbers which are either busy or keep me holding for several minutes on hold queing on a fixed waiting number ranging from 1 to 9 on different calls.

I have not yet received the fastag nor the any communication and now the deadline is up and i will be fined double charges because of the delay hdfc. I need them to respond asap or i need a full refund at minimum plus any fine imposed upon me because of this.

Regards

Anil thomas
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HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 16, 2019
HDFC Bank Customer Care's response
Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Preethi
HDFC Bank Customer Assistance
Dec 16, 2019
Updated by AchtD
Dear Ms. Preethi

Thank you for responding and It's good that you chose to respond like this, because even on the first day after paying I was sent this type of message but nothing has happened since. There is no way to enquire nor does one get any response thereafter. No tracking is provided nor any update on delivery. If they had informed me that they will take more than 2 weeks to deliver before applying with no way to enquire / follow up, then I would not have taken it. If not delivered by Friday the 20th we shall what next steps need to be taken.

Anil Thomas

HDFC Bank Customer
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