HDFC Bank Bank Fastag — tag not received after payment for 5 months

Dear Customer,

For query pertains to Fastag, please email at hdfc.[protected]@sahaj.co.in or reach Fastag Team directly at [protected] & [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

When I called your customer care, they didn’t provide the mail ID. Instead they simply told backhand team will look into it and yes the same thing was told thrice by your customer care. Please check the call record for your reference. When I asked them on the ticket number for backhand team, your customer care executive was unable to give any ticket number to track.I am damn sure, this must be a time pass for you people. Have paid for fastag, account got created but no tag to use in toll plazas. Wow HDFC, what a job, cheers. My biggest blunder was to create a fastag account with you. It’s better you should close the account and return my deposit amount and yes if you really want to resolve queries of customer, then call me on my mobile, u can get my mobile number from my application number.

I have paid for fastag on 5th august 2018. The mail promised me to do the needful in 5 days. But yet i have not received any communication.