[Resolved] HDFC Bank — fastag wallet id not received and customer service number always busy

Nikhil Jasani

from Pune, Maharashtra

Address:

Pune, Maharashtra

Hi, i purchased car in june 2018. I applied fastag at that time and i received the same as well. But i didn't receive welcome mail contains wallet id to login and recharge the fastag account. I'm trying to call customer service number[protected] is always busy. I tried minimum 20 times in last few days but call doesn't pick up by anyone from other end.

Can someone help how to retrieve wallet id to proceed recharging fastag?

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Feb 21, 2020

Complaint marked as Resolved

Company didn't take any step to resolve the complaint. Also the email address provided by the company was wrong. By chance someone has finally picked up call after minimum 50 tries, and I could find information I was looking for.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

Dec 14, 2019

Updated by Nikhil Jasani Hi the email id you mentioned is wrong. [protected] is not valid in email.

Dec 20, 2019

Updated by Nikhil Jasani Can you please provide correct email id for complaint and resolution?