[Resolved]  HDFC Bank — fastag was debited even though I paid cash

Address:Bangalore, Karnataka

Today morning in the devanahalli toll, agent said my fastag was not detected and collected cash for toll charges (Two way. I. E., including return journey). Later after crossing the toll i got the text message stating toll charges has been deducted for one way.

Details: [protected]
Car reg number : tn33 bj2334

Below is the message from hdfc fastag,

Dear customer, your fastag a/c has been debited for rs. 85 for transaction by vehicle tn33bj2334 at toll devanahalli toll plaza on[protected]t02:08:06. Balance amount in the a/c is rs. 665.38 - hdfc bank ltd.

Also attached the scanned copy of the cash toll receipt.
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Jul 22, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Jun 16, 2018
Updated by keshava_jm
I am ending up in paying twice for the same toll(once via cash and second time debited from my fastag account)
Verified Support
Jun 17, 2018
HDFC Bank Customer Care's response
Dear Customer,

Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance.

-Manoj
HDFC Bank Customer Assistance
Jun 18, 2018
Updated by keshava_jm
No Response from Customer care.

I have mailed to fastag support mail("helpdesk.[protected]@sahaj.co.in", "hdfc.[protected]@sahaj.co.in" ).
Complaint comments 

Comments

Respected madam.
I recently transfered a sum of 2000 rupees to one your customer he says that he will get job but afer depositing he is not answering my phone call. Please help me [protected]
IFSC hdfc0001944
Rahul Singh Rusiya

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