[Resolved]  HDFC Bank — finance charge on current purchase

Address:Kolkata, West Bengal
Website:leads.hdfcbank.com/applications/webforms/apply/HDFC_CustomerCenter/Customer_Center.aspx?

I am a hdfc credit card holder more than 7 years and this is the first time i cam to know about this rule of hdfc bank. My total due amount was inr 34, 342 and i have made payment of inr 30342 and inr 4000 was due. Now hdfc bank charge me inr1052. As per hdfc bank since i have not made payment of full amount so they charged me as per their rule. And rule s are

A) on the total amount from the statement date till the part payment date.
B) on the outstanding balance till the next statement date.
C) on fresh purchases done thereafter, till the next billing cycle.

So you can see point c, for fresh purchase also they charging rate of interst which is very very unethical/unlawal/unlogical.

So i think by this rule hdfc bank is doing wrong with their valuable customer and they should change this.
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Nov 27, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Oct 20, 2017
HDFC Bank Customer Care's response
Dear Customer,

I request you to share your Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance
Complaint comments 

Comments

My policy no.[protected] Policy holder -Archana Jain My policy have matured in july 2017 and still we are waiting for the payment. My documents are attached below.

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