[Resolved]  HDFC Bank — forcefully closure of card & closure of emis & forcing closure charges

Address:

Chennai, Tamil Nadu, 400086

My name is Rajul Ranka, I have a credit card from HDFC bank they forcefully closed my card & stopped my EMIs on top of that they forcefully levied closure charges. this all done because of a fake & fraudulent forex trading transaction which happened on 10th jan 2018. The bank is saying this type of transaction not allowed my point is if its not allowed then why the bank did not stopped when it took place. I have not such transaction. when it was bought to my notice my complained to the bank then i blocked the card & got a new card. the bank never investigated the transaction & simply cancelled my card & stopped all my Emis. I am a working woman & i cannot effort to pay complete amount together. this people are not listening to my plea & are acting arbitrarily. Again on this forum I state that i do not hold any forex trading and did not indulge in forex trading infact i dont know that business. i am a teacher i teach school students & run my house. i have been religiously paying my dues every month since many years with out a single default. Hdfc bank is acting very stupid when i call there call centre they simply state that they dont know the back office team has done this cancelling. I want ask the Hdfc Bank if the transaction was fraudulent why they waited 8 months to inform & cancel the card on this pretext they could have immediately initiated a process of bring the transaction to my notice. why it took them 8 months to come to know that the transaction is a fraudulent transaction. I want Hdfc bank to restart my card & my Emis. this behavior of Hdfc bank officers is of bullying there customers. my card no last 4 digit is 2403 & its a Visa card.

Warm Regards
Rajul Ranka
[protected]
[protected]@yahoo.com