[Resolved] Hdfc Bank — foul language used by loan recovery agent

 
1 Review
Prefer Not to mention, Bangalore North, Karnataka, India
 diwakaresmi1 on May 23, 2019
I had a car loan in hdfc bank where i paid the emi for 2.5 years and due to sudden unemployment, i was not able to make payment for past 6 months. I had informed the same over the phone to the executives who called me. I got a job recently and as per the company rules, i am not supposed to use my phone. This person tried calling me 2 days and when i haven't recieved the call during the office hours, he called me from different number in the odd time. He sent me a text message "laude ke ball pick the phone"

I have the screenshot of it and the message is still available in my phone's message box.

foul language used by loan recovery agent
Complaint marked as Resolved Jun 27, 2019

Complaint Status


[May 23, 2019] HDFC Bank customer support has been notified about the posted complaint.
Verified Support
HDFC Bank Customer Care's response, May 23, 2019
Dear Customer,

I request you to share your complete concern, Loan account No., caller details and the registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance
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    Customer satisfaction rating
    55%
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    10662
    phone
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    +91 22 2498 8484
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    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    Hdfc Bank - foul language used by loan recovery agent