Hdfc Bank — foul language used by loan recovery agent

 
1 Review
Prefer Not to mention, Bangalore North, Karnataka, India
 diwakaresmi1 on May 23, 2019
I had a car loan in hdfc bank where i paid the emi for 2.5 years and due to sudden unemployment, i was not able to make payment for past 6 months. I had informed the same over the phone to the executives who called me. I got a job recently and as per the company rules, i am not supposed to use my phone. This person tried calling me 2 days and when i haven't recieved the call during the office hours, he called me from different number in the odd time. He sent me a text message "laude ke ball pick the phone"

I have the screenshot of it and the message is still available in my phone's message box.

foul language used by loan recovery agent

Complaint Status


[May 23, 2019] HDFC Bank customer support has been notified about the posted complaint.
Verified Support
HDFC Bank Customer Care's response, May 23, 2019
Dear Customer,

I request you to share your complete concern, Loan account No., caller details and the registered contact details to [email protected] with ref ID- TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance
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    Customer satisfaction rating
    55%
    Complaints
    16015
    Pending
    1729
    Resolved
    8256
    phone
    +91 22 6160 6161
    +91 22 2498 8484
    location
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    Hdfc Bank - foul language used by loan recovery agent