[Resolved] HDFC Bank — fraud caller claiming to be hdfc employee

finianalan

from Bengaluru, Karnataka

Address:

560034

I received a call on 30 march 2018 from a alisha claiming to be from hdfc bank (Mobile [protected]) and explained about credit card offers. She provided me with the email id [protected]@gmail.com and requested me to send my documents through email. She said she is falling short of her monthly sales target and she needs one more credit card to be sold. So i did and forwarded my documents to her on 4th april 2018. I did not receive any confirmation email from the bank after this.

I followed up on 16th april 2018 inquiring my credit card application status and she responded saying "its in process".

On 18th april 2018, another executive from hdfc called and explained about the offers for which i told that i had already applied and that's when the executive that i should have got confirmation email or reference number.

This new executive said that i have sent it to a wrong person who may not be bank executive. Please ensure that

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May 19, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2018

HDFC Bank Customer Care's response Dear Customer,

We infer that you wish to have the status of your credit card application. In this regard, we are unable to trace your application records with the details provided in your post, Having said this, we request you to provide the following details to [protected]@hdfcbank.com to enable us to do the needful. 1.Name as mentioned on the application form. 2.Date on which the application was submitted. 3.Place where the application was submitted, 4.Your latest contact numbers. 5.Your complete residence address along with city and pin code. 6. Your email address. 7.16 digit Application Reference Number.

-Manoj
HDFC Bank Customer Assistance