[Resolved]  HDFC Bank — Fraud for my Bike Loan with Loan no - 6960112

Address:Multiplex, Time square, G/20/22, 10, Central Spine, Vidyadhar Nagar, Jaipur, Rajasthan 302023

I purchased a Royal Enfield Bullet 350 Classic in sept 2019 with Finance from HDFC Bank Ltd.
But in the hard times of Covid-19, I was unable to pay few of my EMI's which led to getting my Loan from Bank to Third Party collections team.
Their was a guy from bak side who used to come at my home door step to collect EMI's with Name - Amar Chand Kumawat and his mobile no was [protected] he took all the EMI's and foreclosure amount from us and gave slips in Return
I paid my all due EMI's to him and he gave me slips for same, infact I got the Foreclosure letter as well before getting the loan closed
But that person manipulated the Loan No in all the slips which he gave me, the actual loan no was - 6960112 and he Manipulated 1 digit in the actual Loan no and made the Fake Loan no as - 6060112 and all the slips which he gave me were from HDFC bank only and the best part is the Slips were under the right name of Loan Account Holder Name i.e Nav Singh Tanwar with complete details correctly mentioned apart from the manipulated Loan Account no.
These details of mine are leaked from Bank side and now the Bank is Saying I am having due of around 85000Rs (Approx) on my Bike loan.
But why I am liable to pay amount again if the fraud has been caused by Bank Collection team employee and the details of mine are leaked from Bank's end?
I tried connecting with Bank officer as well in Jaipur, Vidhyadhar Nagar HDFC Bank Branch and even they agreed that the concerned person was previously working with Bank and just like me he has frauded few more people but Bank is not ready to take any ownership of the same and are saying you have to pay the outstanding back again and due to all of this mess my CIBIL has been hampered very badly and has caused me in a financial and mental illness
Requesting you to look into the matter and get this sorted
I am attaching all the slips which the person shared to me for all my payments done along with the foreclosure letter from HDFC Bank Ltd
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Mar 20, 2023
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Feb 06, 2023
HDFC Bank Customer Care's response
Dear Customer,

Thanks for connecting with us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to submit the complete concern along with the necessary details for further assistance. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance
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