[Resolved] HDFC Bank — fraud on cashback

anoopgowtham

from Bhimunipatnam, Andhra Pradesh

Address:

Guntur, Andhra Pradesh, 522007

I am anoop gowtham purchased i phone x mobile through hdfc bank consumer durable loan on[protected] and my loan number is [protected]. During purchase they promised me 10000/- cash back and i will receive that cash back after 3 emi payments. They said offer is valid till 10 june 2018. I paid 5 installments but cash back offer is not yet received. I complained issue to the concern department. Now they are saying offer was expired in 11 march 2018 and i don't receive any cash back.
-if that was the scenario why they promised me cashback during purchase
-i store sales person asked for reconfirmation of the offer (Hdfc executive said offer is valid till 10 june 2018)

Please kindly resolve the issue

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Jan 25, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2018

HDFC Bank Customer Care's response Dear Customer,

We request you to write to us at [protected]@hdfcbank.com from your registered email id along with the scanned copy of the invoice and charge slip for further investigation at our end. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Manoj
HDFC Bank Customer Assistance