[Resolved] HDFC Bank — fraud transaction

kshweta

from Bengaluru, Karnataka

Address:

560100

I have received a message from hdfc bank "alert:rs.199.00 spent via credit card xx9505 at amazon1258399 on[protected]:00:31:03 without pin/otp. Not you? Call [protected]."

I also checked my account and its showing me outstanding payment of rs.199.

First i am not sure how the transaction happened without pin/otp.
Secondly it can happen again if it has happened once.
It's clearly a fraud transaction.
Can you please help me out.

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Oct 22, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2019

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and registered contact details with the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance