[Resolved]  HDFC Bank — fraud transaction from atm

Address:Gurgaon, Haryana, 122001

I received on 01/12/2018 regarding a transaction an amount of rs 25000/- is withdrawn from calangute offsite hdfc bank atm however, at that time i was in gurgaon, haryana and the debit card was in my possession all the time and i didn't shared any of the personal/critical information with anyone ever. I filed a fir in sec-18 police station gurgaon haryana and filled a cdf form in hdfc bank sec-18 branch under the request id: mump[protected]. I would appreciate if you look into the issue and reimburse the amount to my bank account.
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Feb 18, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jan 18, 2018
HDFC Bank Customer Care's response
Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you in 5 working days.

-Manoj
HDFC Bank Customer Assistance
Complaint comments 

Comments

Sir I have transferred sum of payzapp wallet of 5000 to savings account ending with 5667 it was failed please refund the money immediately...my mobile number : [protected], [protected] name:santhakumar
On jan 9th 2018, rs.318 was detected from my account, and the the details are

Refno: MRI[protected]
Narration: AQB SER CHGS INC GST OUT-DEC2017-MRI[protected]

can you please let me the reason why it was detected incorrectly and refund the amount ASAP please.

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