[Resolved]  HDFC Bank — fraudulent/ disputed transaction complaint

Address:

Lucknow, Uttar Pradesh, 226002

Hi! This is shekhar dudhraj and i am a customer of hdfc bank with my savings account in hdfc. My account no. Is [protected] and mobile no. Is [protected].
A fraudulent transaction was undertaken from my account on am 15 december 2019 at about 0320 hours. Morning as realized it, i immediately made several attempts to inform hdfc bank through customer care services. However, even after several call for more than three hours, i received no valuable assistance from hdfc customer care and even the response was quite careless as like a jugging ball my call was transferred from one desk to another without a patient hearing or solution to my problem.

I humbly request, if the fraudulent neft transaction that has taken place from my hdfc savings account could be reversed at the earliest. It is pertinent to mention that the transaction is still under process and not yet received by the recipient as it was undertaken during the off working hours and the rbi is closed view weekend (15 december 2019 being sunday). Therefore timely action is deemed necessary by hdfc bank.

Transaction details are as follows:-

From hdfc bank' (Shekhar dudhraj)
To sbi bank (Shivendra saket, savings account)
Reference no. - n[protected]