Horrible horrible horrible service!!!
Please respect everybody's money. Do not cheat!!
This email is from a very old customer and very unhappy customer of hdfc.
I have availed multiple products & services from past 10 years but never had such bad experience.
But this time its different. I had multiple personal loans with hdfc which all were closed very gracefully with no complications. I always had insurance associated with personal loan which was suggested by hdfc loan agents. One such insurance was hdfc ergo insurance which was taken along with my hdfc personal loan more than 5 years back.
I closed the personal loan but did not close the policy and i had paid premium for the same.
I got a call 3 months back from hdfc ergo team (Ph no:[protected], they informed that i did not claim i policy sum assured then so i am eligible to get the entitled money if i could take a temporary policy from cigna ttk which is the client for hdfc ergo.
I agreed to that and purchased cigna ttk prohealth - protect plan and paid rs.20341.50 as on 30/04/2019.
They informed once we receive the policy hard copy we should be able to get the next steps of the proceedings from rohit malhotra from hdfc ergo (Ph no: [protected]) and subsequently anjali sharma from hdfc ergo.
That was not the end of the story, rohit malhotra said there is a small formality from hdf where i need to enroll and purchase a hdfc plan to complete the process. They asked me to visit hdfc branch, m. G. Road, bangalore and provide documents and complete the process.
I did that aswell and purchased a hdfc life plan as they suggested.
Application no.:[protected] | premium: inr 30000
Plan: hdfc life young star udaan| uin: 101n099v03
I was told by june i should be getting rs.1, 87, 000 /- to my account (Including the refund of 20341 and 30000) which i paid for the temporary insurance.
Then i got another call where they said there is a problem in gst calculation so i may have to pay some money to correct it. I completely declined and asked them to deduct whatever tax from amount payable and credit rest of the amount to my account.
Finally, they said 2, 17, 000 is the final amount and deducting 30% gst i will get 1, 80, 000 rs in account.
After that they have been postponing telling the amount is disbursed in alphabetical order and so on.
Till now i have not received the amount to my account.
This is such a worst experience in my entire business transactions in all my life. I want you to kindly look into this on priority and get this sorted for me at the earliest.
Please cancel my cigna ttk & hdfc life insurance plans and credit my account with the amount i am eligible to get from my previous policy and refund of these 2 policies that hdfc ergo insisted to purchase.
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