[Resolved] HDFC Bank — getting fake calls

muskaan bhatia

from Gurgaon, Haryana

Address:

Faridabad, Haryana, 121001

I am a hdfc account holder from last 3 years and recently applied for credit card.
31 dec 2017 at 7:43 am i received a call saying i am ramesh calling from hdfc bank saying that as per your mail this i is verification call, your card will be processed in 24 hrs please share your debit card details. And the previous rs 1899/- debited amount will be refunded to you within 24 hrs. I didnt give details after that within 2 min i received a text from hdfc i. E. Otp for transaction of 10000 is this this..
Is this the kind of services you are providing? Making customers fool great services
Thanku hdfc but if you can't provide people service please don't make them fool.

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Dec 31, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 30, 2017

Updated by muskaan bhatia I have applied for Credit Card, few weeks back
My Reference no. is [protected]O3
Mobile No. [protected]
Verification done 3 times
Deducted Rs 1899/- from my account in name of Credit Card Protection fee
As per my word with executive it is still in process from last 3 weeks.

Please help me with the same and solve this issue on priority basis..

Thanks & Regards
Muskan Bhatia

Verified Support

Jan 02, 2018

HDFC Bank Customer Care's response Dear Customer,

We have investigated in the matter and found that the said number does not belong to HDFC Bank. This must be Vishing case. Vishing is one such attempt where fraudsters try to seek your personal information like Customer ID, Net Banking password, ATM PIN, OTP, Card expiry date, CVV etc. through a phone call. Never share any personal information like Customer ID, ATM PIN, OTP etc. over the phone, SMS or email.

-Manoj
HDFC Bank Customer Assistance