[Resolved] HDFC Bank — harashment by recovery agent and defamation

Khwairakpam Vicky

from Guwahati, Assam

Address:	NO IDEA, Karnal, Haryana
Website:	HDFC Bank

Recovery agents of hdfc bank from mobile number [protected] and [protected] claiming to be from karnal, haryana has been harashing me for the past couple of days. They have already called me more than 100 times without revealing their identity or any details of what they are seeking from me.

They have gained access of contacts through my fb account and has called all my contacts saying that i have defaulted loans, or my sister has defaulted loan or my brother in law has defaulted loan.

I work in a public sector bank and i have not taken loan outside my bank nor guaranteed or am a part of any loans from hdfc or any other bank. Even my credit card is clear.

This method of recovery or unauthorised harashment from hdfc bank recovery agent is unheard of and the method to call all my contacts and defaming me in the process is intolerable.

Would request relevant authority to please keep a check on what hdfc bank and its recovery agent is doing. Please go after people who have defaulted but hdfc bank has no right or authority to defame me or my personal life and my fb contacts for something whihc i am not a part of.

Regards,

Khwairakpam vicky
Mob # [protected]
Email: khwai. [protected]@gmail.com
Pan - athpk6479k

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Dec 16, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Nov 15, 2019

Updated by Khwairakpam Vicky [protected] and [protected] is not a mobile number but office numbers of the recovery agent. on calling back, different person pick up and they refuse to reveal any details but kept repeating that company (HDFC Bank) rule doesnt permit them to reveal anything. They have been provided with the name of the relative (Khwairakpam Vicky, i.e. me) and their job was to contact all the known contacts through social media until I go crazy and bow down to them and answer all their stupid questions.

I think this techniques of Private bank is working as I am about to go crazy. Public sector bank should also learn a thing or two from them.

But again, HDFC Bank -- Shamelesss, un-ethical and you are breaking the law by permitting this to happen.

Verified Support

Nov 15, 2019

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and request you to contact our debt management executives at [protected]-702 for any queries in this regard.

-Nadia
HDFC Bank Customer Assistance