HDFC Bank — harassed and threatened by hdfc collection agent

Address:

#2/1 5th main road nanjappa layout, 560030

Hi team,

My mom has taken the loan from hdfc bank of bike emi.. I have been harrased by one of hdfc agent.. The way he has spoken to me is very bad.. He is every time calling me and harrasing me.. Please take action against the agent by name : manjunath reddy.. His number is[protected].. And his whatsapp number is +[protected].. He is using abusive words every time.. My mom is now unwell and been admitted to hospital because of his abusive words.. I need help from voxya very badly.. Thank u regards
Veda

My email is varma. [protected]@gmail.com

Please find the attached call records from manjunath reddy

Below mentioned are some rules sent to me by my father's lawyer for my reference.

Rbi rules:
(Iii) fair practices in debt collection

(A) in the matter of recovery of dues, banks / nbfcs may ensure that they, as also their agents, adhere to the extant instructions on fair practice code for lenders (Circular dbod. Leg. No. Bc. 104 /09.07.007 / 2002–03 dated may 5, 2003) as also iba’s code for collection of dues and repossession of security.in case banks / nbfcs have their own code for collection of dues it should, at the minimum, incorporate all the terms of iba's code.

(B) in particular, in regard to appointment of third party agencies for debt collection, it is essential that such agents refrain from action that could damage the integrity and reputation of the bank / nbfc and that they observe strict customer confidentiality. All letters issued by recovery agents must contain the name and address of a responsible senior officer of the card issuing bank whom the customer can contact at his location.

(C) banks / nbfcs / their agents should not resort to intimidation or harassment of any kind, either verbal or physical, against any person in their debt collection efforts, including acts intended to humiliate publicly or intrude the privacy of the credit holder’ family members, referees and friends, making threatening and anonymous calls or making false and misleading representations.