HDFC Bank — Harassment and illegal collection practice

Address:New Delhi, Delhi, 110059
Website:HDFC

Hi,

My complaint is regarding the HDFC Credit Card that I owe since past few years. First of all I was miss-sold the product saying there is no maintenance charge on this card which i discovered on my statements. The problem started when I spend this card on my son's medical treatment who's just 7 months old and was admitted in NICU. Yesterday my mom called me and informed me that she has received the call from my credit card company asking her to make the payment.The agent discussed entire account's information along with the minimum due and late fee with my mom without my authorization. I called the customer service department and spoke to supervisor to report this issue. They apologized and promised me that now they'll not call her and share my account's information. Today, again first they called my number. My wife picked up the phone and informed that I've made the complete payment. They acknowledged and documented the information. Just few minutes after the conversation my mom again calls back and informs me that she again received the call from the bank asking for the payment. WHAT IS WRONG WITH HDFC?
1-My information was shared with someone whose not the card holder and whom I have not authorized.
2-They called my mom again after mentioning and raising the complaint to not to call her.
3-My wife informed them I've made complete payment still they called my mom;'s and asked for the payment.
4-They violated my rights to keep my personal information safe.
5-Fake commitments from supervisor. My mom still got collection call.
6- Advisor gave me direct number for collections team today which are always busy.
7-Cant rely on any information shared by customer service team.
8-Incorrect and incomplete information shared with me.
9-No direct number on website or anywhere to deal with collections call directly.
10-Complaint process is slow and unprofessional.It takes 10 working days for address my issue. By them I will forget what all was said on the call.

My Details:-
Name:- Anoop Roy
Customer ID:[protected]
Phone # [protected]
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