[Resolved] HDFC Bank — harassment with credit card

anupampahuja

from Noida, Uttar Pradesh

Address:	Faridabad, Haryana, 121003
Website:	www.hdfcbank.com

I have had a credit card with hdfc bank since 2008. Recently, my card was misused, which cost me rs.169. I was told to send a request for this to the chennai address so that the charges could be reverted. This means i should spend more money to get something waived that i didn't use, despite reporting and closing card within 2 hours!

Anyways, i gave up, and i requested that my card not be closed, and be put on hold, until i request a reissue of the card. That was not done, and i was issued a new card, and was charged rs.100 again for the reissue, without my permission.

I still had some faith left in hdfc bank and its services. Now, i have changed my address temporarily, so i asked one of the customer care guys to tell me what my options are. He hold me that i can request the manager of the nearby branch to send an email to hdfc, requesting that the new card be delivered at the branch itself.

I visited the ashoke enclave, faridabad branch this morning, and i was told that they cannot do it, and this is not allowed due to security restrictions. How much harrassment will i take? I was again asked to cut the card, which i did like 2 months ago, and send it to the chennai address. I have to write an application for this, meaning waste my time, my resources, my energy, on a bank that does not care at all for its 10-year old customer.

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Apr 20, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2018

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to change in address/contact details and wish to inform you that, we would require a duly filled & signed MID ( Most Important Document ) seeking change in your address/contact details change to enable us to do the needful. The application form is available in our web site under the following path: Forms Center > Credit Cards > Change of address, mobile number and email Ids The address for communication is: HDFC Bank Cards Division, No.8, Lattice Bridge Road, Thiruvanmiyur, Chennai – 600 041.

-Manoj
HDFC Bank Customer Assistance

Mar 28, 2018

Updated by anupampahuja Hi Manoj,

I do not intend to change my address, as the current one is my temporary address. I do not have address proof of my temporary address, and I do not wish to change it anyways.

I hope you have read my entire complaint, because not once have I asked for an address change. I wanted to get the delivery in the HDFC bank itself or be given to someone on by behalf on my original address. I was told that this is not possible.

Do give me an option I have, which can help me get the refund of the money I was charged without my consent. I know that is not possible, then help me get my card delivered at the only options I want to go for. I was told anyone with my ID can collect the parcel, or the bank manager can send an email to the main branch to receive the delivery according to my inconvenience.

Your help in this regard will be greatly appreciated.

Best regards,
Anupam.