[Resolved] HDFC Bank — hard copy & messages not received for credit card bill payment

SayuktaYashwantrao

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400004

Sir/madam,

My titanium credit card no - [protected].
I have received my first credit card statement in the month of june 18. I am surprised to see that they have charged mtnl charges 100 rs which is not inform the same.

I raised the complaint & reverse the cahrges. Again same thing happend in every month added the charges for (Mtnl).

From last month i have not received credit card hard copy of bills and also not received message on mobiles. Till dated not received the same.

Received message outstanding balance on 15th sep, 18 which is added the late fee charges & mtnl charges which is added all in current outstaning.

Also received mails every month but last month had some problem's i have not operate my mails, if you send the hard copy & message on mobile then i would have paid the money last month but not recdeived message & hard copy.

Request to reveiw my account & waiver the both charges.

Looking forward for an early resolution.

Thanking you,

Yours sincerely,

Sayukta s yashwantrao

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Oct 28, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Sep 22, 2018

Updated by SayuktaYashwantrao Sir/Madam,

My Titanium Credit Card no - [protected].
I have received my first credit card statement in the month of June 18. I am surprised to see that they have charged MTNL charges 100 rs which is not inform the same .

I raised the complaint & reverse the cahrges. again same thing happend in every month added the charges for (MTNL).

From last month I have not received Credit Card hard copy of bills and also not received message on mobiles.Till dated not received the same.

received message outstanding balance on 15th sep, 18 which is added the Late fee charges & MTNL charges which is added all in Current Outstaning .

Also received mails every month but last month had some problem's I have not operate my mails, if you send the hard copy & message on mobile then i would have paid the money last month but not recdeived message & hard copy.

Request to reveiw my account & waiver the both charges.

Looking forward for an early resolution.

Thanking you,

Yours Sincerely,

Sayukta S Yashwantrao

Verified Support

Sep 25, 2018

HDFC Bank Customer Care's response Dear Customer,

We confirm that we had already responded to your e-mail on September 18, 2018. We regret to note the same missed your attention. For further clarifications please reply to our e-mail. The reference number for this interaction is [protected].

-Manoj
HDFC Bank Customer Assistance