[Resolved]  HDFC Bank — harassment from credit card payment collectors

Address:Sona nursing home , Ramabai ambedkar nagar , near estern express highway , ghatkopar east, Mumbai City, Maharashtra, 400075

I m a doctor professionally..I have hdfc credit card since last 7-8 years. since then it was smooth transection. I got pregnant in June 2018 .. since then I started financial up downs as I had to stop practice for 9 mnth due to my health issues..after my delivery just in 2 months I resume my work ..in this period hdfc card was overdue ..it's limit was 50000 . In June 2019 as I credit card collectors ( Archana ) started calling me...tht they have increased AMT till 77000/- I told make waver of penalty as it's really huge...I LL pay whatever credit card actual AMT with it's interest n give me closure letter...they didn't ready for it n was forcing me to do settlement.i was not ready for settlement letter..so she started using high tone.on 19 th Jun she called me 20-30 times repeatedly ...also she started giving dhamki that she will start to call my husband to pay my dues in his office... as I make it silent because got harrased by her ..then she called continue to my uncle's no. Mr Santosh tamhankar...also to my other relative Mrs sujata Gaikwad Gore...n started abusing them...I need a help urgently or otherwise it's really intending for end my life...
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Jul 30, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Jun 20, 2019
Updated by Palsangha
Pls check it...I want help
Verified Support
Jun 26, 2019
HDFC Bank Customer Care's response
Dear Customer,

We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Nadia
HDFC Customer Assistance.
Verified Support
Jun 27, 2019
HDFC Bank Customer Care's response
Dear Customer,

We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Manoj
HDFC Bank Customer Assistance
Verified Support
Jun 28, 2019
HDFC Bank Customer Care's response
Dear Customer,

We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Nadia
HDFC Bank Customer Assistance
Complaint comments 

Comments

It says that the wallet Id is of 14 numbers and starts with 17xxxxxxxxxxxx but the wallet id I have received is of 15 characters and starts with 19 .
Please look into it so that I can proceed with the recharge process

Four closing personal loan problem in Begumpet branch
My credit card got expired on April 2019 but still i did not receive my new card and also i have to get it on my new address

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