[Resolved]  HDFC Bank — harassment by collections department

Address:

New Delhi, Delhi

Dear sir/madam

I am a credit card holder with hdfc bank since long. I have used the card and was regularly paying back the bank as the records would show.

Now this has reference to my outstanding for the month of june, 2017, i missed its due date and later on 14th july received a call from collection department and assured them to pay it by next day (15th) but unfortunately forgot to drop the cheque. Since july 17th, i started my official tour to amritsar and subsequently drop the cheque at nearest atm of hdfc at 100 ft road.

Ms darshna from hdfc bank started calling me at 1045hrs friday, july 21st, 2017 and has been very abusive over the phone she has called me over multiple times and been very rude and abusive.

Such behaviour on the part of your agents is an illegal move as per the rbi rules.

Below mentioned are some rules shared by our legal department to me for further courses of action

Rbi rules:

(Iii) fair practices in debt collection

(A) in the matter of recovery of dues, banks / nbfcs may ensure that they, as also their agents, adhere to the extant instructions on fair practice code for lenders (Circular dbod. Leg. No. Bc. 104 /09.07.007 / 2002–03 dated may 5, 2003) as also iba’s code for collection of dues and repossession of security.in case banks / nbfcs have their own code for collection of dues it should, at the minimum, incorporate all the terms of iba's code.

(B) in particular, in regard to appointment of third party agencies for debt collection, it is essential that such agents refrain from action that could damage the integrity and reputation of the bank / nbfc and that they observe strict customer confidentiality. All letters issued by recovery agents must contain the name and address of a responsible senior officer of the card issuing bank whom the customer can contact at his location.

(C) banks / nbfcs / their agents should not resort to intimidation or harassment of any kind, either verbal or physical, against any person in their debt collection efforts, including acts intended to humiliate publicly or intrude the privacy of the credit card holders’ family members, referees and friends, making threatening and anonymous calls or making false and misleading representations.

Kindly suggest the actions taken against ms darshana and the agency.

Anticipating cooperation from you.