HDFC Bank — hdfc bank are doing fraud by not telling customers about the process of home loans id:4424785][ref no:[protected]]

cool.jayesh

from Mumbai, Maharashtra

Address:

KAMLA NIWAS 1ST CARTER ROAD BORIVALI EAST, 400066

Hello my name is jayesh sharma i am a customer with hdfc bank from 8 to 10 years i was not aware that hdfc will do this kind of fraud with me first they did not tell me about the home loan process as all my accounts are with them only first when i applied i showed all my documents to pradeep an employee of hdfc bank working for hdfc home loans he was very late so i updated bank manager about it then i got a new person name rakesh he helped me in giving information then when my file went ahead they were saying that business needs to be 5 years and other things i dont understand why they did not tell me in the start and they might be doing with several customers so this is kind of scam why i have to pay the fees when they would have updated me about it i would not have given my documents so kindly help me in getting my hard earn money back or please take some action on it

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HDFC Bank customer support has been notified about the posted complaint.

Sep 08, 2019

Updated by cool.jayesh [ID:4424785][REF NO:[protected]]Rate Of Interest
no action has been taken till now
This is an acknowledgement email for the query/complaint received by us . Kindly note that your complaint number is 4424785 for all future communication pertaining to this query/complaint.

We will revert to you within 3 working days.
Kindly do not change the subject line of this email.

Thank you once again and warm regards,
this was told to me on August 19 2019

Hi,

This mail is in regards to my Home Loan Application No.[protected] .

I have applied this loan application with help of your representative Mr. Pradeep xxxx. from Borivali East Dattapada Branch. I would like to inform that it has been very unfortunate to have my time wasted on approaching HDFC Bank for the Loan.

Firstly, Mr. Pradeep had been very unresponsive at times and not transparent about the facts of the application. Had to approach Branch Manager Mr. Edwin Samson for my case and that's when I was asked to communicate with Mr. Rakesh Gehlot for further updates who later has been helpful. During these times when I was in contact with Pradeep, I was never informed..

1. That even if HDFC Bank doesn't respond customers with the "Amount of the Loan that can be Sanctioned" and/or the "Rate of Interest", bank can still charge processing fee to the customer.

2. The standard market rate of interest for home loan currently stands at 8.5 % to 9.5 %( At least that's what I was expecting). To my shock, I was informed by Rakesh that for me ROI will be 10.5%.

3. Till date I am not yet informed about the Loan amount that can be sanctioned by any of your representatives.

4. Initially when I submitted all of the necessary required documents which clearly states that I have a business running from last 3 years which doesn't qualifies the criteria for sanction of loan, why would your representative still process my application and charge me for the same knowing that this factor doesn't suits the criteria ?

5. Just FYI, I am a preferred HDFC bank customer for Saving A/c from past 7 years with Customer ID 38048073. All of my incomes in these years had only this account for banking.

6. This application was a Joint Application with my Mother Mrs. Radha Dinesh Sharma. Who also has Preferred Savings A/c with your bank ( ID[protected]. She has a fixed sustained income of ₹ 65000 p.m generated just through the rent apart from other incomes. Documents justifying this was also been shared.

7. Apart from this, even my Current A/c for my Business Entity M/s Jtech Innovations ( Proprietary Firm ) had HDFC as the Banker. A/c no.[protected] from last 3 years

Considering all these accounts that we hold with you and these years of banking relationship that I had with HDFC and only HDFC, I was never given any proper support or information for the application of this home loan.

Even after this ordeal, I hope my request for Reviewing the Application will be looked upon by the Bank, by providing me the details of the Loan amount that can be sanctioned with a fair Rate of Interest ( The Standard Market ROI )

I look forward to positive reply on this matter at the earliest. Failing to respond on timely manner or replying with high ROI would eventually result in "Change of Bank" along with refunding me the Processing Fee of ₹ 11, 800/-

Thanking You
Best Regards

Jayesh Sharma
Jtech Innovations
[protected]
[protected]