HDFC Bank — hdfc bank fastag my application reference number: hfr01038386

johnde1981

from Bengaluru, Karnataka

Address:

Brookefield, 560037

I have applied hdfc fastag through online and made payment of 500 inr (200 for security amount, top up 200 & issuance fee 100 amount). The reference number of the application is HFR01038386. I have uploaded registration copy and made the payment. after that, i didn't receive any email or SMS from hdfc bank.
i tried to call hdfc bank toll free 50 times. I am with HDFC bank with more than 8 years. Please help me to resolve this issue ASAP.

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

Apologies for the inconvenience. Kindly write to fastag.[protected]@insolutionsglobal.com to share your registered Mobile Number & Email ID, Fastag Reference Number, and Vehicle Registration Number for us to check and assist you further. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance

Dec 13, 2019

Updated by johnde1981 Hi Anay,
thanks. What is meaning [protected] in email address ? should i need to replace with hdfcbank?