[Resolved]  HDFC Bank — HDFC Bank Life Insurance Company Hdfc life insurance policy[protected] being mis sold through fraud agents linked to hdfc life

Dear Sir/Madam,

i received a call on sep 29 2022 from HDFCLIFE( i am not aware of any policy), said offering the below, when they said HDFC EMI home loan EMI reduction and it is possible and i said OK .

1. policy term 10 yrs ( HDFCLIFE Classic Assured plus)
2. paying term 7yrs.
3. premium 156000/ annum
4. On mature : 19, 12, 532
5. Credit card 0 EMI.
6. EMI reduction from 8.45 to 5.20.
7. 3 gram gold coin.

He sent me cash of 15000 for gold and 10200 for Credit card EMI,
I believed and i am following up for the 6 months for Reduction of Home loan EMI till now, saying i will complete by next week/month... like wise

The main purpose of buying this policy is for EMI and for my son studies after 10yrs.

I have escalated this issue with Escalation1, escalation2, escalation3 have not received any update on this ( or ) not given any proper resolution on this fraud policy.
I am following up with this for the past 2 months and i didnt received any update from escalation teams.

A fraud was done to me by agents who said he is a hdfclife employee but but were agencies ( FINWAZARD TECHNOLOGY PVT LTD) .
But the HDFC customer grievances department doing false review and providing the same information that "you have accepted and we provide the policy" sending wrong review. Request you to intervene and please check that these insurance brokers stop the harassment wherein they have left linked agencies/brokers to work for them and get their policy done in the market. Please check below in inverted wherein I have written the whole case to them and i have not received any update on my issue.

It seems HDFC LIFE encouraging agents to give false offers to the customer and making them suffer once the policy is registered.
I need your help to help me fix this issue, i cannot continue with the profit less policy,

Below is the update from Escalation ( Grievance team) :

neo chandru

Apr 12, 2023, 8:05 PM

to escalation2, escalation3, service, escalation1
Hi Team,

I need this to be investigated as soon as possible. I waited a lot .
I have added escalation1, 2, 3 - please help me to resolve my issue, please read my emails for more information.
I am not satisfied with the HDFC Life service, please cancel this account and refund my money back.
Verification from your end is not clear ( i bought on 29 sep 2022, but it shows 2020 ) is not done clearly from your end.
I Have not seen any action against the agent ( subamani ( shared contacts ) ) who betrayed me on the offers.
This proves that you are helping the agents to make fraudulent offers to increase the count.

Chandru S.

On Wed, Mar 15, 2023 at 11:19 PM [protected]@hdfclife.com wrote:

Dear Mr. Chandru Subramani,

We refer to your concern raised regarding the given policy 25317573

We have conducted a detailed review of the facts presented by you and found the following:

§ The policy was issued to you on the basis of documents shared and your consent on accepting the terms and conditions of the policy.

§ A pre-conversion verification check was conducted and successfully completed, thereby giving your consent towards issuance of the policy.

§ Copy of the proposal form along with benefits and the policy contracts has been timely delivered to your correspondence address on 11.08.2020 as a part of the policy document kit.

As per Policy for Protection of Policyholders Interests Regulation, 2017 issued by Insurance Regulatory Development Authority of India, the Policy holder is given the option to cancel his/her policy within the free look period, if the Policy holder is not satisfied with the terms and conditions of the policy.
Cancellation request is received beyond free look period.

Basis the mentioned facts, we conclude that all features and details of this plan were explained at the time of purchasing the policy. We regret that we are unable to accede to your policy cancellation request.

HDFC Life does not encourage alleged discrepancies or issue any insurance contract based on incorrect information. The Company, as a part of its internal policy, always sends policy bond with all the supporting documents to the Policyholder to reiterate the terms of the policy.

We sincerely urge you to continue with the policy as the benefit of a life insurance policy can be realised in the long term.

In case you are not satisfied with the above decision, you may write to the first level of escalation within 8 weeks of receipt of this email at the below address or send an email to [protected]@hdfclife.in or visit https://www.hdfclife.com/customer-service/grievance-redressal. Please do not change the subject line of this e-mail while replying to us, which will enable us to serve you better.

We hope to have addressed your concern satisfactorily. For any further assistance, please feel free to contact us. We'll be glad to help you. We will be glad to help you.

Warm regards,

Vipul H

Service Recovery - HDFC Life
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May 4, 2023
Complaint marked as Resolved 
The Complaint with HDFC LIFE and not with HDFC BANK - chosen wrongly.
HDFC Bank customer support has been notified about the posted complaint.
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