HDFC Bank — HDFC car loan department not answering one small query

Lara.0330

Address:

Everest world complex, Kolshet road

I want to pay my remaining car loan amount and want to close the car loan as I have to go outside India in next 15 days.

I want to give my car to my dad and want to transfer it to his name but I cant do that until car loan is closed. HDFC loan account site does not show allow to pay the remaining amount and does not allow to close the loan nor it shows loan transfer procedure or online transfer facility.

I am trying to contact HDFC since 3-May-2020 (fb chat reference no. HBL[protected]; email complaint logged number - FB[protected]) but I get response that somebody will reply within 7 days but there is no response or call back. Please contact me. My loan account number is 5382003.

Regards,
Chand

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HDFC Bank customer support has been notified about the posted complaint.

May 25, 2020

Updated by Lara.0330 I would not prefer to visit the bank considering that few employees who are coming Covid positive are bank employees as exposure is more in bank and I want to keep myself safe as I have to do essential international travel soon.
This is not the way banks should work during Covid-2019. Where world is moving digital and all companies have shifted to work from home culture, I don't understand whats the challenge in keeping representatives available on calls. Employees are not even answering to calls or HDFC FB chat box messages.

May I know what should be done by customer in such helpless scenario ?