[Resolved] HDFC Bank — HDFC Credit Card---Against Card No.[protected] | |||||
I'm using a HDFC Credit Card from long time back. Recently, they are allowing few selected merchants (like: Google) to make the transaction through the credit/debit card without any authentication of the account holder. Also, While people are making the online transaction through debit or credit card or net-banking, the merchants website saving all the details of the card information including card number, date of expiry, cvv number and even pin number also. After informing to HDFC bank, they are saying that in case of international transaction no further authentication is require. So, If the payment gateway is international then they will not authenticate the same in any point. My concern is that, I have not used the credit card in google for last 4-5 month. But, the HDFC make the payment to Google around Rs. 33, 800.00 against my card. So, I have blocked the card and requested them to issue a new card which is not registered anywhere in the google. Still, they are charging the same without making any transaction for this account. Please look into the matter as this is the 2nd time I have felled that the HDFC is frauding with me. If google will save the details card information then others are also doing the same. If, it become true, then the digital India may not success or we never recommend to make the transaction online as it is not completely safe for Indian people. Thanks & Regards, Tarit Biswas Was this information helpful? | |||||
Jun 4, 2017 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Apr 29, 2017 HDFC Bank Customer Care's response Dear customer, we have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. For any further clarifications, You may write to us at: [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is [protected]. -Bejoy HDFC Bank Customer Assistance | |||||
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