[Resolved]  HDFC Bank — hdfc credit card application declined

Address:Hyderabad, Telangana

Dear hdfc,

Im abhilash, i received a call from hdfc executive before 2 weeks and asked to apply for the credit card and he collected the documents and processed the documents and i got 2 to 3 calls ftom hdfc verification teams, my cibil score is high side and address verfication, company verfication are done and at positive side and i received a sms that your application is processed and can track the status in the link below. After few days i tried calling the executive and no one from the hdfc are responding and i verified the status through the link provided in the sms and came to know that the card application status is declined. I really tried to know the reason for the disapproval and none responded. As per the rbi guidelines one should know to the reason for the rejection as it will affect the cibil score of the person.

I felt really bad as i never contacted hdfc for credit card and themself came to me and said that they are offering card and now finally no response from the hdfc.

I request hdfc to resolve my issue at the earliest. The things happening are making me loose hope on hdfc. Let me see can hdfc bluit the trust again by resolving the issue.
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Jan 9, 2020
Complaint marked as Resolved 
I suspect that the HDFC bank server is faulty as when i went to check the status of the credit card application with my mobile number and DOB it is showing that the application is declined and if i check it out with application number it is showing as in process.
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jan 10, 2020
HDFC Bank Customer Care's response
Dear Customer,

We wish to inform you that your application has been considered in line with the bank's internal credit policy and operating/credit processes. You may track your credit card application status in our Bank's website : www.hdfcbank.com under the below link.
https://bit.ly/39XGihu.

-Nadia
HDFC Bank Customer Assistance
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