[Resolved] HDFC Bank — Hdfc credit card

LESLIE Aaviyil

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 40064
Website:	hdfc

It shows on hdfc bank net banking that mtnl tractions has failed and yet I was billed for the same.
my mtnl line got disconnected due to nonpayment of bill. I had to pay the bill manually via an ant other card to get the service restored
now hdfc bank customer service tell me they have made the pay mint and I have to run to the aces of mtnl to get the second payment of my bill which I have refused .
bad experience with the service team who promised call back since Jan 17 but even after two branch visits no call back.
Kindly note the query reference number for this correspondence with bank is [protected].
they have also reversed the late payment charge of Rs.400.00 plus taxes levied on my card account for the payment made on time at their bank (proof of stamp available).

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May 1, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2017

HDFC Bank Customer Care's response Dear Customer,

I have taken note of your comments and you may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is [protected].

-Anay
HDFC Bank Customer Assistance