[Resolved] HDFC Bank — hdfc credit card - paytm noida suspicious transactions and not getting enough help from hdfc

Sreemathy Varadhan

Address:	600033
Website:	paytm.com/events/noida

Hi - My credit card was compromised in July 2018 and there were 2 transactions made with my card by Paytm Noida for a total of approximately Rs. 19, 000. I have been contacting HDFC customer service with little to no help and this has not been resolved yet. They are also charging me for this every month. Despite being a valued customer, I am going through lot of mental agony to get this resolved. Can someone please help me with this?

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Dec 31, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your Card No., transaction details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

Nov 14, 2018

Updated by Sreemathy Varadhan Hi Mr. Manoj,

What is the reference ID that I should mention? can you please let me know? thanks again!