HDFC Bank — hdfc ergo health suraksha regain/misguiding

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi there:

I would like to report you about the misguiding incident happened on 16th november 2017 with opening of hdfc ergo health suraksha regain sum insured 300000 inr family floater plan with premium amount 17958/- for 2 years. On 16th nov[protected] inr debited from my hdfc regalia credit card ending 5042 against the purchased policy and policy got cancelled on 17th nov 2017 without any valid reason reported by akansha panwar (Relationship manager) who sold the policy to me and misguided till 27th december 2017 that policy is in procedure and will come soon to me. She told me that your premium amount has been increased so the policy has been cancelled.

I don't understand why policy has been cancelled after payment made. I need a proper clarification from the department and compensation about the loss of increased premium amount. I could purchase policy from other companies but you guys left me no option as i have to pay premium as per different age slab. I had also words with hdfc ergo department and they confirmed policy hasn't cancelled by them despite delay and cancellation done by hdfc bank.

Please revert asap that i can make decision as per my need.

For more information on this case i have hn no. [protected] to verify.

Thanks & regards,
Samar singh pawar

Hdfc a/c. No. [protected]

C-257, sector-22,
Noida (U. P.) - 201 301
Mob: +91 981.077.3130
Was this information helpful?
No (0)
Yes (0)
HDFC Bank customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hi, as per hdfc ergo health officials version premium paid by you through hdfc bank that they have recived the amount towards premium & now they have to issue renewal letter & official reciept so that policy is valid w/o any break. You may insist for the same.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32717
    Pending
    0
    Resolved
    18391
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information