HDFC Bank — hdfc fastag application status no update

Ishan1090

from Mumbai, Maharashtra

Address:

Ambala, Haryana, 133001

I submitted request for fast tag using hdfc portal and it has been 9 days with no updates. Their toll free number doesn't work and there is no way to check the application status. I already paid the registration fee on 13th november 2019 but no update till now.
Application reference number - hfr368058
This is pathetic service as we pay for something and customer should have the visibility on the status of their application. From 1st of december we will have to pay extra toll for something we already did 17 days ago and lead to delay due to the bad services of the provider.

Was this information helpful?

No (0)

Yes (0)

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Your application has been received at our end and you will receive the Tag within 5-7 working days. The dispatch details of the tag will be shared with you via SMS. Kindly contact Fastag Helpline at[protected] in case of any clarification in the interim.

Nadia
HDFC Bank Customer Assistance

Dec 02, 2019

Updated by Ishan1090 It has been more than 5-7 days and i have still not received any SMS about the dispatch details at all. This is really pathetic as using HDFC portal to get a Fastag takes a month to deliver it. However you can get it on the spot at the NHAI toll. I need my refund and i will get it from some other sources.