[Resolved]  HDFC Bank — hdfc fastag

I have purchased Fastag from HDFC bank on 30th Nov, reference number - HFR817635. It says pdf will be sent to registered mail id but its been 5 days so far no pdf received also there is no process t check the progress status. HDFC has charged 500 and now they are issuing free fastag so ideally they should waive off that charge because I purchased on sat only. Appreciate quick help.
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Dec 18, 2019
Complaint marked as Resolved 
Today received FASTAG.
HDFC Bank customer support has been notified about the posted complaint.
Dec 04, 2019
Updated by Anuka Chatterjee
Just to update, not able to reach out to HDFC customer care number.
Verified Support
Dec 06, 2019
HDFC Bank Customer Care's response
Dear Customer,

We like to confirm your application is received & is under process you will be receiving the Tag with is 7-10 working days

The delay is due to exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

For any further assistance you may write to us @ fastag.[protected]@insolutionsglobal.com or call customer care @[protected]

-Nadia
HDFC Bank Customer Assistance
Dec 15, 2019
Updated by Anuka Chatterjee
I have received Customer ID & Wallet ID on 05/12/2019 through SMS and eMail. Even my wallet was recharged for INR.300. But still I haven't received fast tag sticker. The last update is on Dec 6th and as per above update from Nadia I should receive physical FASTAG now but so far no update. Kindly check and respond ASAP.
Dec 16, 2019
Updated by Anuka Chatterjee
HDFC team, any update on FASTAG dispatch status please. Appreciate your timely response.
Complaint comments 

Comments

Hi HDFC team,
Still awaiting for Fastag sticker, kindly update when will it reach.

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