[Resolved] HDFC Bank — hdfc fastag

agang

from Jaipur, Rajasthan

Address:

122018

I applied for the fasttag from hdfc bank fastag portal. I never got any response from hdfc, just received customer id & wallet id but the physical fastag is not delivered till now. Customer service number is also not reachable, they never have a courtesy to pick the call and answer. How do you trust such a bank? Is this the way you treat classic and privileged customer.

This is what i got -

Update: fastag application hfr545332 was successful.
You will receive a pdf on registered email id and fastag in 7 working days.
For details, call [protected]

No pdf received
No fastag received
Number not reachable
It's more than 14 working days now

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Dec 12, 2019

Complaint marked as Resolved

FASTag received after raising complaint on this portal. Response from FASTag support was quick here, but helpline is still not reachable.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

HDFC Bank Customer Care's response Dear Customer,

We like to confirm your application is received & is under process you will be receiving the Tag with is 7-10 working days. The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.
For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call customer care @[protected]

-Nadia
HDFC Bank Customer Assistance

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Comments

agang

from Jaipur, Rajasthan

What's the use if you get the FASTag delivered after the given time limit. I could have got it issued from any Toll Plaza, they have set up camps, why HDFC? Totally disappointed.