[Resolved] HDFC Bank — hdfc fastag

rathore_sr

from Jodhpur, Rajasthan

Address:

54 A,NAVDHA,TONK ROAD,SITABADI,SHYAM COLONY, Jaipur, Rajasthan, 302029

I had applied for the fastag from hdfc website (Online) on 27th nov.2019. Application reference no. Hfr626946, i received a sms that my wallet id was generated on 30th nov. And i will get my fastag in 4 working days as per sms received on 04 december, 2019. But since then i have got no response from the hdfc fastag. Also their customer care no. Is not working, always say busy.
My account has already been deducted with the fees 500.0 and other charges. Further i have recharged it with rs.300.00 on 01 december, 2019. Total amount rs 600.00 is present in my wallet.

It is very unfortunate to believe that such a reputed private bank have such a careless & irresponsible staff and service.

Hdfc management have to look into this matter, otherwise, i have to take the shelter of the hon'ble court for the justification and damages to my personality.
Sir, if you are incapable to take the action, please return and deposit my amount to my account number within two days of this complain otherwise i have to go for other legal options, consumer court as i am unable to cancel my registration with hdfc and want go for some other vendor
Please accept my thanks in advance.
Yours
Dr ravindra k. Singh

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Jan 13, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced your application is received at our end and you will receive the Tag within 7-10 working days. For any further assistance, you may call on or call on[protected].

Note:- Dispatch details of the TAG will be shared with you through SMS.

-Zubin
HDFC Bank Customer Assistance