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HDFC Bank — hdfc fastag customer care asked for my login password

Hi,

I called hdfcfag customer saying my login:[protected] is saying it's a invalid user id when i was trying my password reset for my account.

Rep named sharvan said the login id is correct and can i have your password to verify. I told i will tell my password but he said it's not wrong to ask for a password. How can a bank like hdfc can ask password from the customer. It's seems you have outsourced the work to another company. I think its insolutions global. This is serious violation of customer service. I asked for a supervisor or manager. He said he will not transfer the call to either.

Strict action needs to be taken.
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Complaint Status


[Feb 03, 2019] HDFC Bank customer support has been notified about the posted complaint.
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    HDFC Bank
    Customer Care Service
    Customer satisfaction rating
    60%
    Complaints
    26644
    Pending
    0
    Resolved
    15362
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View Full Information
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