HDFC Bank — hdfc fastag not received

I have applied hdfc fasttag through online and made payment of rs.500.
The reference number of the application is hfr310632.

I have applied on 2nd nov 2019 since then there is no updates and i did not receive any welcome letter to my registered e-mail. I dont find any way to track my application status.

When trying to contact the toll free number, no response recieved.
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HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 08, 2019
HDFC Bank Customer Care's response
Dear Customer,

We are looking into your query and will respond to you within 5 working days. Kindly contact Fastag Helpline number[protected] in case of any updates in the interim.

-Zubin
HDFC Bank Customer Assistance
Verified Support
Nov 13, 2019
HDFC Bank Customer Care's response
Dear Customer,

We wish to state that we have dispatched the Fastag through Blue dart Courier on 08.11.19. Kindly contact the Fastag team at fastag.[protected]@1pay.in for further assistance.

-Zubin
HDFC Bank Customer Assistance
Verified Support
Nov 14, 2019
HDFC Bank Customer Care's response
Dear Customer,

Please note the Tag had been dispatched to your address through blue dart courier on 08 -Nov-19 vide AWB no. [protected]. We assure you of our best services.

-Zubin
HDFC Bank Customer Assistance
Nov 15, 2019
Updated by PradeepS4
Thanks for the update. I have received it successfully.
Complaint comments 

Comments

Hi
I have made online payment for my 2 wheeler vehicle insurance with my debit card yesterday
From my account, Rs.1449/- has been deducted but it is not transferred to insurance agency. Please refund the amount to my account ASAP. My Transaction reference number is C[protected]

Regards,
Dipika

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