[Resolved] HDFC Bank — hdfc fastag not received

Vinay K.M

from Bengaluru, Karnataka

Address:

560034

Hi Team,
I had applied for fast tag through hdfc portal https://getprepaidcard.hdfcbank.com/fastag/index.aspx?_ga=2.[protected].[protected].[protected]-[protected].[protected] by paying 500rs on 21st November. I got customer id and wallet id, but i haven't got any call from hdfc CSR or any mail regarding RFID fast tag dispatch. Customer care number[protected] is always busy. Not able to get reach them, not sure how to track this.
Please do the needful.
Application reference: HFR438646

thanks

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Dec 12, 2019

Complaint marked as Resolved

I am not sure about steps taken by company, but i took lot of stress to chase the team and raise complaints. I visited nearby hdfc bank to complain about hdfc fast tag department, but bank people have no clue on this. I raised complaint via normal hdfc customer care and they also bluffed mentioning complaint has been taken. later on came to know that no process to track this hdfc fast tag department. Some how my fast tag came after 4 weeks, which was suppose to come in 7 working days as per hdfc.

HDFC Bank customer support has been notified about the posted complaint.

Dec 06, 2019

Updated by Vinay K.M Hi,
I got message stating, card is dispatched on nov 27, but no updates or any tracking number to track same. Why such a poor process in HDFC?
If you are offering some feature to customer, make sure you take care of it.
It's annoying every time to follow up you guys.
thanks

Dec 06, 2019

Updated by Vinay K.M as well, message states card will be dispatched in 3-4 working days and i am not sure how you are counting working days, today its December 6th. hope i'll get this at the earliest

Verified Support

Dec 06, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced your application is received at our end and you will receive the Tag within 5-6 working days. For any further assistance, you may call on or call on[protected].

-Nadia
HDFC Bank Customer Assistance

Dec 09, 2019

Updated by Vinay K.M Hi Team,

Thanks For the response.The given customer care number in not reachable always. I want tag by this week, as i have planned to travel out of station, this tag is required for me before friday (13). why such a poor service from HDFC.
I am really annoyed with HDFC services. I would have taken the tag outside itself, am not able to track the application status anywhere.
pissed off with you guys.

Dec 12, 2019

Updated by Vinay K.M Hi Team,

Finally got my Fast tag today i.e. 12 Dec, after long struggle and follow ups.
No proper customer service, and customer number given is always not reachable.